Refund policy
# Refund & Return Policy
At Pet Haven Supply, customer satisfaction is our top priority. We want you and your pets to love your purchase! If you are not entirely satisfied with your order, we are here to help.
---
## Damages, Defects, and Incorrect Items
Please inspect your order upon arrival and contact us at support@pethavensupply.co within 30 days of delivery if your item is defective, damaged, or incorrect. Please include your order number along with clear photos or a short video showing the issue and the package label. Once verified, we will immediately send a free replacement or issue a full refund—no physical return required.
---
## Standard Returns & Change of Mind
We accept returns for unused items in original packaging within 30 days of delivery.
Important: Contact us at support@pethavensupply.co first to request an authorized return address. Do not mail packages back to the manufacturer or the address listed on the shipping label, as unapproved shipments cannot be received or refunded. Return shipping costs for change-of-mind returns are the buyer's responsibility.
---
## Lost or Delayed Packages
If your tracking information shows no updates for more than 45 days (US orders) or 60 days (International orders), please contact us at support@pethavensupply.co for a free reshipment or a full refund.
---
## Non-Returnable Items
Certain types of items cannot be returned for health and safety reasons:
- Perishable goods (such as pet food, treats, or perishable health supplements).
- Custom or personalized products.
- Opened personal care or grooming products.
- Final sale items or gift cards.
---
## Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
---
## Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 to 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
---
## Contact Us
If you have any questions about our return policy, please reach out to us:
- Email: support@pethavensupply.co
- Website: https://pethavensupply.co