Privacy policy
# Privacy Policy
**Last Updated:** July 25, 2026
At Pet Haven Supply, accessible from https://pethavensupply.co, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information collected and recorded by Pet Haven Supply and how we use, disclose, and protect it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at **support@pethavensupply.co**.
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## 1. Information We Collect
When you visit or make a purchase from Pet Haven Supply, we collect personal information necessary to process your orders, improve your experience, and communicate with you.
### A. Personal Information You Provide Directly
* **Contact Details:** Name, email address, billing address, shipping address, and phone number.
* **Order & Payment Details:** Transaction history, items in your cart, and payment details processed securely through our payment processors (we do not store full credit card numbers on our servers).
* **Customer Support Data:** Any information or media you submit when contacting our support team (e.g., photos or videos for damaged item returns).
### B. Information Collected Automatically
* **Device & Usage Data:** IP address, browser type, device information, time zone, cookies, and interactions with our website (e.g., pages viewed, products added to cart).
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## 2. How We Use Your Information
We use your personal information to provide and optimize our services, including:
* **Order Fulfillment:** Processing payments, managing order delivery through our fulfillment partners, and providing tracking updates.
* **Customer Support:** Resolving inquiries, managing returns, and facilitating replacements.
* **Marketing & Communications:** Sending promotional emails, special offers, and store updates (you can opt out at any time).
* **Analytics & Ad Optimization:** Analyzing how customers browse our store to improve layout, user experience, and targeted ad campaigns via channels like Google Ads.
* **Security & Fraud Prevention:** Verifying orders to prevent fraudulent transactions and keep our store safe.
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## 3. Sharing Your Information
We share your personal information with third-party service providers that help us operate our store and deliver products to you:
* **Shopify:** Our store is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products to you.
* **Suppliers & Fulfillment Partners:** We share your shipping address and order details with trusted supplier networks (such as Zendrop) solely to deliver your orders.
* **Payment Processors:** Transaction details are passed securely to payment gateways (e.g., Shopify Payments, PayPal) to complete your purchase.
* **Advertising & Analytics:** We share basic interaction data with Google Analytics and Google Ads to serve relevant product recommendations and measure ad performance.
* **Legal Compliance:** We may disclose information if required by law, regulation, or legal process to protect our rights or public safety.
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## 4. Cookies and Tracking Technologies
Pet Haven Supply uses cookies and similar tracking technologies (e.g., pixels and web beacons) to:
* Keep track of items in your shopping cart.
* Remember your preferences for future visits.
* Provide tailored advertisements on search engines and social media.
You can choose to turn off all cookies through your browser settings. However, disabling cookies may affect certain features and performance on our website.
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## 5. Your Rights & Choices
Depending on where you live (including California and other US states or Canadian provinces), you may have the following privacy rights:
* **Access & Data Portability:** Request a copy of the personal information we hold about you.
* **Correction:** Request that we correct inaccurate or incomplete personal information.
* **Deletion:** Request that we delete your personal information, subject to certain legal exceptions (e.g., tax records).
* **Opt-Out:** Unsubscribe from promotional marketing emails by clicking the "Unsubscribe" link at the bottom of any email.
To exercise any of these rights, please contact us at **support@pethavensupply.co**.
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## 6. Data Security & Retention
We take reasonable technical and administrative precautions to protect your personal information against loss, theft, or unauthorized access. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
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## 7. Children's Information
Pet Haven Supply does not knowingly collect any personal identifiable information from children under the age of 13. If you believe your child has provided this information on our website, please contact us immediately, and we will promptly remove it.
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## 8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by the "Last Updated" date at the top of this policy.
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## 9. Contact Us
For more information about our privacy practices, questions, or concerns, please reach out to us:
* **Email:** support@pethavensupply.co
* **Website:** https://pethavensupply.co